Just pointing out what I had heard when I was subscribed to someone who had experiences with Yelp. Honestly, I found his latest video on the subject, after searching for 'yelp extortion,' which doesn't appear to be the best one to start with. ▶ this video may be better, as he talks with two of the people behind the movie Billion Dollar Bully. (I didn't re-watch it completely, as I don't want to get myself wrapped back up in his world.) As it notes in [link] and the above, if Yelp's culture means that employees are getting away with it, and sharing that, and tend to work with people who aren't web-savvy, there's certainly the opportunity for certain individuals within the company to give the company a bad name. For-profit businesses, especially ones that want everyone to use them, generally don't like to talk about the fact that some part of why they exist is for the money and/or they have stakeholders that want to see a return on their investment. It's also possible that Yelp has since gotten better, and they're still fighting off the old perspectives. Not OP so not sure where their evidence came from. (I personally rarely use Yelp, don't have an account, and prefer the reviews built into Google Maps since that's my navigation app of choice. I didn't know about issues with Yelp until I was subscribed about the above, and after unsubscribing numerous months ago haven't heard anything else about Yelp until now.)
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