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Paul Buchheit at Startup School 08

Paul Buchheit at Startup School 08 on HackerTube: recommended by 3 Hacker News commenters across 3 separate months, 2010–2015.

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Paul Buchheit, creator of Gmail and founder of FriendFeed, speaks at Startup School 08 about listening to users. He covers feedback, features, aiming for 100 happy users, and treating "that's impossible" as a statement of limited experience.

Why Hacker News recommends it

HN commenters cite it for its memorable lines on advice, limited experience and early user focus, and rewatch it as a reminder not to be prescriptive.

people recommended it
3
separate months
3
strong recommendations
1
discussed on HN
2010–2015
“I watch the video every once in a while to remind myself not to be similarly prescriptive”
— alabut, Feb 2014, in “How I learned to stop giving advice”

What HN commenters said

7 Hacker News comments link this video. Each one links back to its thread.

alabutFeb 2014Strongly recommends

Paul Buchheit said something similar at startup school years ago and I watch the video every once in a while to remind myself not to be similarly prescriptive when I meet new people. His key takeaway slide was a simple equation: Limited Life Experience + Overgeneralization = Advice The full video has more info on how to get past the advice you hear and actually process feedback: ▶ this video

in “How I learned to stop giving advice” · View on HN

revoradJan 2011Recommends

If someone says "that's impossible", you can interpret it as: "According to my limited experience and very narrow understanding of reality, it's very unlikely." An oldie but goodie - ▶ this video

in “Ask HN: Tell me about your failed startup.” · View on HN

grinichApr 2010Recommends

Paul Buchheit had a good quote at the 08 startup school. If someone says: "That's impossible." You should understand it as: "According to my very limited experience and narrow understanding of reality, that's very unlikely." Video: ▶ this video Slides: [link]

in “Ben Horowitz: Things Some VCs Do That I Don’t Like” · View on HN

nostrademonsDec 2015Cites it

I'd love to see the study broken out by people who are listening for confidence vs. content . I recall showing my mom Paul Buchheit's Startup School 08 talk: ▶ this video I thought it was great, and I remember listening very intently to parse out exactly what he was saying and figure out what he was saying. I showed it to my mom, and her first reaction was "Why are you listening to him? He seems kinda nebbishy." Notice how many pauses, umms, y'knows, and other filler words are in that speech. I ignored them because I already knew what he had accomplished; my assumption was that he knew what he was talking about, and so I should pay close attention. My mom, who knows nothing about tech and didn't start using GMail until 2012, came away with the impression that he was unconfident, rambling, and didn't really know what he was talking about. The advice to eliminate filler words may be a consequence of a world where people make snap judgments about the credibility of a person in seconds, and usually are not qualified to judge the content of the speech at all. Notice how the article says that this advice first caught on in the 20th century, right as mass communication and soundbite messages caught on. The studies they cite, however, all featured listeners from the same field as the speaker who already cared about the content.

in “Evidence that “disfluencies” in speech enhance comprehension” · View on HN

alabutJan 2012Cites it

Love his answer to #7 on what advice he'd give to a new developer: "7. What advice would you give to a beginner server-side developer and what to an open-source author / contributor? Meh, advice-shmadvice. Who am I to give advice? What’s experience good for in our field? I used to know how to write a keyboard driver and floppy disc formatters with non-standard densities. I’d be all but obsolete today if I hadn’t learned continuously. Oh, so maybe this would be one piece of advice: learn how to learn, and stick with principles; mastering individual technologies will follow. Technology is a great servant but a terrible master. The best people in our métier are those who know how to quickly become experts in some particular field." Reminds me of Paul B's video from startup school: ▶ this video

in “Interview with Facebook's Andrei Alexandrescu” · View on HN

revoradNov 2010Cites it

Viral and limitation don't go hand in hand. Paul Buchheit made this point realy well in his startup school talk couple of years ago: ▶ this video

in “How to Take Down Facebook -- Hint: It Ain't Twitter. ” · View on HN

Show 1 more comment
DanielRibeiroAug 2010Cites it

Paul Bucheit said something similar on Startup School 2008 ( ▶ this video ): "You should aim for 100 happy users". And he mentions that being happy is quite hard to accomplish, as happy users will not put up with any unevenness they see. I find this more useful for startups that are still looking for a business model (mostly consumer oriented startups).

in “If you can't find 10 people who say they'll buy it...” · View on HN

Topics & tags

Startups & entrepreneurshipProduct, marketing & salespaul buchheituser feedbackstartup schoolgmailfriendfeed