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Why “No Problem” Can Seem Rude: Phatic Expressions

Why “No Problem” Can Seem Rude: Phatic Expressions on HackerTube: recommended by 3 Hacker News commenters across 2 separate months, 2021–2023.

Tom Scott

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Tom Scott explains phatic expressions such as hello, thank you and how are you, which carry social meaning rather than information, and why replies like no problem can seem rude to some people.

Why Hacker News recommends it

HN uses it as the short, clear explainer when discussions about greetings and small talk come up.

people recommended it
3
separate months
2
strong recommendations
1
discussed on HN
2021–2023
“Tom Scott has an excellent video that addresses this very issue.”
— gsk22, May 2021, in “Why Russians do not smile (2002)”

What HN commenters said

5 Hacker News comments link this video. Each one links back to its thread.

gsk22May 2021Strongly recommends

You're misunderstanding what the phrase "how are you" means in the US. It is not a literal question, but a set phrase with implicit social rules for "correct" responses. This doesn't mean the person asking is faking kindness - but also understand they're not actually asking for a rundown of how your life is going. Negative responses to the question are ok, just not deeply personal answers. Tom Scott has an excellent video that addresses this very issue. ▶ this video

in “Why Russians do not smile (2002)” · View on HN

ojkellyJan 2023Recommends

How did you sleep is a great question to understand how someone is, it’s one of the first things I ask myself when I wake up. I then get a more quantitive answer from my Oura ring. That then helps me plan what is achievable that day. BUT, “how are you?” is almost always a Phatic Expression[0], especially in cases where it could be considered a generic greeting. Phatic Expressions seem to be more important to some cultures than others. For example, in Australia it’s such a fundamental greeting it often trips people up[2]. In this case the question is not a genuine or sincere inquiry into you current state, but rather a request to acknowledge the presence of each other. In that sense, “how did you sleep” would be such a curve ball unless among friends I think it would cause secondhand embarrassment. Tom Scott did a great 3 min video[1] on this exact thing. [0] [link] [1] ▶ this video [2] [link]

in “Ask HN: Should we be asking 'how did you sleep' vs. 'how are you'?” · View on HN

justusthaneMay 2021Recommends

> “good, but I have a billing issue" I think this gets exactly to it, but I don’t agree with the rest of your comment. In both the provided examples, the fact that there's a request for actionable information is already implicitly understood based on the situation. When a doctor comes into your room, you already know they're checking on your condition. The "How are you?" is just general greeting (to which, in casual situations, the proper response is "Fine, and you?"). And this is the crux of the misunderstanding. The Russian takes it as a request for information when it isn't. *Edit*: A YouTube video pulled from another comment in this thread that explains what I was trying to say much better: ▶ this video

in “Why Russians do not smile (2002)” · View on HN

marcusverusAug 2023Cites it

This issue is easy to understand as long as you're familiar with the concept of the 'phatic expression'[0]. It is perfectly possible for these folks to say 'kill the Boer' without actually meaning it to be a call for genocide, instead meaning something along the lines of "fuck the Boer". On the other hand, it's easy to understand why folks who don't have a history of singing this song would hear the actual meaning, rather than the 'phatic' meaning, of the words. And given that the singers are on the record advocating for the seizure of Boer land, it seems kind of silly to just take their word for it when they claim that this line of the song has a 'phatic' meaning rather than a literal one. Regardless, it seems clear that the party use the term to instill and stoke racial hatred: > Nomalanga Mkhize, a historian at Nelson Mandela University, said of the chant: “Young people feel that it rouses them up when they sing it today. I don’t think that they intend it to mean any harm.” We don't actually want to kill you, but the kids sure do love singing about it! Also, is anyone else worried about the Times? Is their spin machine mis-calibrated? I know they're left-leaning, but carrying water for racist communists seems a bit much, even for them. [0] ▶ this video

in “Kill the Boer Song Fuels Backlash in South Africa and US” · View on HN

kibwenAug 2023Cites it

In linguistics these are called "phatic expressions", and are far from unique to American English. Similar to idioms, phatic expressions don't have the literal meaning implied by their component words and instead serve a social purpose (in this case, serving to signify the beginning of a communication protocol). In British English the analogous phrase would be "you alright?" ▶ this video

in “Mister Rogers Had a Point: Routinely Greeting Six Neighbors Maximizes Wellbeing” · View on HN

Topics & tags

Language & linguisticslinguisticssmall talkgreetingspolitenesstom scott