There's an engaging account of this incident in an American Airlines training seminar that's now on Youtube - it's even more dramatic than your summary suggests: ▶ this video (Incidentally, this is the video series that includes the famous "Children of Magenta" lecture, which is a must-watch for anyone who designs or thinks about how to use a system with multiple levels of abstraction: [link] )
in “Requiem for a Trijet Masterpiece – The Lockheed L-1011” · View on HN